Help & Questions

Welcome to our Help & Questions page. We're here to make your experience at Audrey's of Broadway as smooth as possible.

Orders

How do I place an order?
Browse our collections, select your size and style, and add items to your bag. Proceed to checkout and follow the steps to complete your purchase.

Can I amend or cancel my order?
We process orders quickly, so please contact us as soon as possible if you need to make changes. Once an order has been dispatched, we're unable to amend or cancel it.

Shipping & Delivery

Where do you ship to?
We ship to the following destinations:

UK – Standard delivery typically takes 3–5 working days.
Europe – Delivery times vary by destination. You'll receive tracking details once your order has been dispatched.
International – We ship worldwide. Delivery times vary by destination. Please note that customs duties and import taxes may apply and are the responsibility of the recipient.

How long will my order take to arrive?
You'll receive a confirmation email with tracking details once your order has been dispatched. Delivery times vary depending on your location.

Returns & Exchanges

What is your returns policy?
We want you to love what you've ordered. If you're not completely satisfied, please refer to our Returns Policy for full details on how to return or exchange an item.

How do I start a return?
Please contact us using the details below and we'll guide you through the process.

Sizing

How do I find my size?
Each product page includes sizing guidance. If you're unsure, don't hesitate to get in touch — we're happy to help you find the perfect fit.