Terms, Conditions, Cookies and Privacy Policy

By using this website all users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. Please note that the terms and conditions may be updated from time to time.
Copyright :
All rights, including copyright, in this website are owned by Audreys of Broadway. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission from Audreys of Broadway.
Trademarks :
All trademarks, service marks and trade names including but not limited to Audreys of Broadway used in the site are trademarks or registered trademarks of Audreys of Broadway.
Limitation of Liability :
Audreys of Broadway shall not be liable for any special, contingent, or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Audreys of Broadway has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors :
In the event that an Audreys of Broadway product is mistakenly listed at an incorrect price, Audreys of Broadway reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Audreys of Broadway reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Audreys of Broadway shall issue a credit to your credit card account in the amount of the incorrect price.
Term Termination :
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Audreys of Broadway without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Indemnification :
You agree to indemnify, defend, and hold harmless Audreys of Broadway its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Third-Party Links :
In an attempt to provide increased value to our visitors, Audreys of Broadway may link to sites operated by third parties. However, even if the third party is affiliated with Audreys of Broadway, Audreys of Broadway has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Audreys of Broadway. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Audreys of Broadway seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Currency :
All transactions are conducted in Pounds Sterling. If in doubt about the conversion rate to currencies other than Sterling, please e-mail us with the details of your order and we will calculate the accurate price in your own currency before accepting the order. Payments via this website will be processed in pounds sterling (credit cards sales will be charged in your local billing currency by your credit card provider).
Tariffs, Taxes & VAT :
All £ Sterling prices on the Audreys of Broadway website are quoted inclusive of local taxes (including VAT) where applicable.
Please note that on all orders placed for delivery outside the UK it is the customer’s responsibility to pay any subsequent import duties that may be applicable for deliveries within their own countries. Goods will be sent with a commercial invoice.
Payments :
Our preferred way of taking payment is Credit or Debit Card secured transaction. We do not store credit/debit card details. If you prefer not to pay by card, please contact us so we can advise you accordingly.
Invoices & Receipts :
We send a receipt for all orders, either with the goods or to follow by email, except those sent to third parties as gifts. In those cases we send a separate receipt direct to the purchaser.
Shipping Methods :
Orders are sent to you by our preferred courier for the UK or outside the UK. An e-mail will be sent to you, once your order has been dispatched for delivery. We will always try to dispatch your goods within 2 days of receipt of order, assuming we have the item(s) in stock. We will inform you of any delay to despatch, should any arise. We aim for delivery to UK addresses in three working days from despatch. Please allow more time for delivery at busy periods such as the run-up to Christmas. There may also be occasional delivery restrictions to certain countries, due to political or economic restrictions, pandemic disruption, or natural disasters. Should your order be affected we will notify you immediately and endeavour to find a suitable alternative.
Carriage Costs :

UK delivery

Delivery is free by Royal Mail First Class post.

Order before Noon for Next Working Day Courier at £10.00 per order. A tracking code will be supplied.

European delivery

We deliver to the following countries – Germany, France, Belgium, Sweden, Denmark, Norway, Austria, Switzerland, Italy, Ireland, Malta, Luxembourg, Monaco, The Netherlands, Portugal, Spain at £9.00 per order.

Delivery is free for orders over £200

Rest of the World

We deliver to USA & Canada, Australia, New Zealand at £14.00 per order.

Delivery is free for orders over £200

The delivery charges quoted on the website cover our standard delivery for the UK or Internationally. Orders of more than £150 with be despatched carriage free. Please contact us if you require special delivery services, prices for which will be quoted upon request.
Returns Policy :
Audreys of Broadway operates a 15-day Returns Policy. We hope you will be completely satisfied with everything you buy through our website. If for any reason you are unhappy with your purchase, you can return it to us within 15 days of receipt, unused, with it’s original packaging and label, insurance covered and post-paid, together with the receipt we sent you. Please let us know ahead by contacting us, stating the reason for returning the goods. Before sending the items back to us, you must wait for us to send you a confirmation of return, which will give you further instructions to help you send the goods back to us. Once the goods are with us, we will refund the full value of the goods, using the same method as the original payment (i.e. a credit card purchase will be refunded through your credit card account). Please note that the cost of the shipping will be refunded only if our product(s) are faulty.
Please return your parcel to:
Audreys of Broadway
Little Thatch
Chipping Campden
GL55 6EG
United Kingdom.
You have the right to cancel your order within 7 days of placing the order. If you do so and the product has already been dispatched please refer to the above return policy.
Please note that return policy does not apply to bespoke orders. We will of course always try to accommodate you the best way we can.
Descriptions and Product Information :
We have made every effort to represent the colours of our products as reasonably and accurately as possible. However due to differences in monitors we are unable to guarantee that the colour you will see on your monitor will reflect the true colour of the product.
Damaged Goods :
Unfortunately, we are not responsible for damage which occurs after the goods have been handed to the courier service. However, should you be unfortunate enough to receive damaged goods, let us know immediately. Please retain all relevant documentation so that we can make an insurance claim against the carrier’s insurers and thereafter reimburse you. If the parcel you receive is battered, please note the fact when you sign for it, even before you open the package to examine the contents. If you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as “Damaged package; goods not yet inspected” to warn the carrier that a claim may follow.
Defaulted Products :
In the event you should receive a product that presents a production default, please get in touch with us so we can arrange repair, exchange or refund. Please do not return the goods to us before getting in touch with us.
Title to the Goods :
Title for goods belongs to Audreys of Broadway until your full payment is cleared, at which point the goods transfer to you in its entirety.
Discounts and coupons:
A discount cannot be used in conjunction with another offer. Audreys of Broadway reserves its right to deny a purchase that would have resulted from a misuse of a promotion code.
Applicable Law and Courts of Jurisdiction :
All transactions undertaken through this website are governed by English Law and any legal actions arising out of such transactions shall be subject to the English legal processes and under the jurisdiction of English Courts.
This site uses cookies. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers